The Hansel Guide to Personalisation

As the Social Care (Self-directed Support) (Scotland) Act 2013 moved through parliament there was a lot of talk about personalisation, self-directed supports, co-production, direct payments and so on. Local authorities and providers are now gearing up to the Bill coming into force in early 2014 but many people are still unclear about what personalisation is and why it matters.

Personalisation puts choice and control where it should be - in the hands of the person in need of support. Until now most supports have been purchased by social work commissioners - in the main they decide who will provide the support, and where, and when, and how. Self-directed support changes all of this: every person who receives support will have choice and control over that support. This can be achieved in a number of ways - ranging from greater choice being offered within commissioned services to people taking control of the funds and employing their own support staff.

A lot of great work has already been done to get ready for what should be a revolutionary change in the way support services are designed and delivered - a revolutionary change for the better for the people who matter most, the people in need of support and their families. We also see a need to build solid and sustainable relationships, alliances even, between all the stakeholder groups, organisations and individuals so that we can create meaningful change together.

But personalisation is not just about self-directed supports. Personalisation is not new to Hansel, we have always taken a person-centred approach, but its promotion throughout the social care arena will let us take this to new heights. We hope this will be true of all social care providers. Services will be tailored to the needs of the individual rather than individuals having to fit into existing services. The person needing support will be at the centre of the process of indentifying their support needs and how these should be met. Their strengths, preferences, aspirations and natural support will be recognised and incorporated into their support plan.

We are finding, though, that there is an unmet need for clear, concise information about personalisation and for capacity building to make sure people can fully exploit the opportunities which will be available to them. To begin to address this we have prepared a guide to personalisation including a jargon buster which you can download here. It may not answer all your questions about personalisation so please contact us if we can help further.

50 Years